- to advise you about the services on offer
- act as an agent between you and the service provider,
- to ensure that all parties have the relevant information and
- to ensure that all parties have confirmed agreement about the service to be provided
- We are not responsible for the operation of the 3rd party service
- providing accurate information as required
- making full payment for the service
- being aware of terms of service, including cancellation, of all the suppliers to an agreement
- complying with all security and travel regulations, including carrying valid travel documents
The Company reserves the sole discretion to include any additional information as deemed necessary to sufficiently describe the terms;
The Lock Fee is non-refundable and non-adjustable. Additionally, the User must pay agreed upon amount to be paid for the airline ticket if exercised as per lock terms; The Lock Fee is calculated in a manner so as to minimize the risk of the User and insulate the User against increase in flight fares within the Lock Exercise Time (as defined below). A higher lock price reflects a greater risk of increase in flight fares within the Lock Exercise Time (defined below). If the User decides to exercise their Lock during the Lock Exercise Time (defined below), and the fare upon purchase exceeds the Lock-in Amount, the Company will make good the difference on behalf of the User during the purchase. Lock Fee not only allows the Users to set a cap on the cost of their air travel, but also it allows the Users flexibility of choice in taking advantage of the best possible deal for the User.
The Lock Fee shall include applicable mandatory taxes and fees, along with any other fees.
The Lock Fee specifically excludes any fees, surcharges, upgrades, or additional value added products or services that are not a required part of travel such as; Baggage fees, seating fees, dining fees, cancellation/change/refund fees, points redemption fees, point accelerator fees, and other such ancillary items.
The product is offered for the eligible fares for flights whose time of departure is more than 3 (three) days away from the lock expiration time. This is subject to change without prior notice. For the purpose of the clarification, the First Permitted Lock Exercise Time means the time starting when lock exercise is permissible. Lock Expiration Time shall mean the last time when the Lock exercised is permissible;
The product is non-transferable and can only be exercised for the same person whose details are given at purchasing.
The User shall not take any action (or fail to take any action) that has an adverse effect on the Lock, or is detrimental to the interests or reputation of the Company. This provision shall be valid and enforceable irrespective of whether the User is aware of the consequences of such action or inaction, if it could be reasonably anticipated that such action (or inaction) would produce an adverse effect. Should the Company suffer any financial harm due to the actions as mentioned above, the Company reserves the right to charge you for the full amount of the fare increase and/or financial losses to the Company plus any other fees associated with such restricted use.
The product may be purchased only by the end consumers, and cannot be purchased by other travel agencies/consultancies/airlines or companies engaged in similar or conflicting business operations as that of the Company. In accordance with this clause, No claim(s) can be brought against the company, pertaining to the Lock if the Lock has been purchased by a travel agency, company, or travel consultancy other than the end consumers of the Company itself.
The Lock Fee is non-refundable and non-adjustable.
The User understands that the Lock is a perishable product, and that the products and services also are subject to availability. The Company shall not be responsible if at the time of completing the transaction on the Site, the product is not available or is sold out. If in case your flight may be sold out, or the class of fare opted for by you is no longer available, we shall exercise our best efforts to find an alternative option to ensure that you will be able to exercise your Lock tied to a different flight on the same airline, or even a different airline. In such a case, the User shall be obligated to accept that flight made available to them, without any liability to the Company.
The purchaser of the Lock understands that in case of a price hike due to natural disasters, calamities, acts of God, the Company shall not be covering the same. In such a scenario, the Lock shall be invalidated.
There shall be no relation subsisting between the Lock and any reward points or miles awarded to you by the airline, and you agree not to use the Lock along with any pre-existing offers, reward points, or miles as mentioned above.
The User understands that a maximum of one Lock may be purchased by the User, per person per scheduled flight. The User shall agree that the Lock cannot be transferred, re-assigned, or re-sold to any other person(s).
Please Note: A service fee of 10 KWD per passenger would be charged for walk-in customers who visit our Kuwait office directly for change requests & processing .
Rehlat realizes that most people who cancel their reservations do so out of necessity. However, every booking done on Rehlat is subject to cancellation charges charged by the airline and Rehlat itself. The cancellation charges vary as per the airline, booking, and flights.
Please Note: A service fee of 10 KWD per passenger would be charged for walk-in customers who visit our Kuwait office directly for cancellation request & processing.